Ticketing Agent

Description

TICKETING AGENT - WORK FROM HOME

Job Type: Full Time Location: Philippines REMOTE
Are you passionate about reaching new heights? Are you excited by making a meaningful contribution? Do you want to be a valued member of an industry-leading organization? Look no further. Goway is always on the lookout for dynamic, driven talent! Here, the sky is the limit!
Responsibilities:

• Responsible for ensuring all new GDS ticket requests are processed same day or within SLA timelines.
• Assists with all BSP and ARC debit Memo’s
• Along with MNL ticketing team lead, ensures entire ticketing team is fully trained on all aspects of FIT/Corp., and group ticketing requests.
• Balancing mid/back office accounting systems (Etc.: TravCom & Ivector).
• Ensure refunds, and re-issues are recorded for follow up, and processed as per SLA’s.
• Ensures all internal, and 3rd party queues, e-mails are properly handled.
• Communicate company goals and the “Goway Way” in a win/win manner.
• Assist with any account inquiries regarding (BSP/ARC)
• GDS issues (IR’s) are properly handled, and reported to Goway GDS lead.
• May be required to train staff in/out of dept.
• Ensures all in-voluntary re-issues are handle 6 weeks prior to departure.
• May involve handling Group ticketing requests
• Liaise with airlines to acquires waiver and ticketing authorities
• Assist/help ticketing agents with any questions regarding fare and contracts
• Update staff on any air contract changes.
• QC tickets issued by Third-party ticketing agents
• Fare optimization on all possible tickets.
• Ensure staff are properly trained on EMD’s, and Group ticketing
• Contacting airlines for contract, fare construction clarifications.
• Assisting with new software and testing
• Meet and exceed KPI’s
• Able to recognize problems with processing flows, and adjust accordingly.
• Ensure communication between world offices are maintained, and enhanced

Knowledge, Skills and Abilities

• Understand how to fare construct using net, published, and private fares
• A strong working knowledge of Amadeus and Sabre
• Understand how to action queue’s within GDS
• Previous experience using a call centre phone system.
• Strong customer service skills
• Strong knowledge of airline routings
• World geography
• Strong sales and closing abilities
• Superior customer service skills (Internal and External)

Please submit your resume in confidence through our application process at www.goway.com/careers
We thank all candidates for their interest however only those selected for an interview will be contacted. Goway Travel Ltd is committed to providing employment accommodation in accordance with all local human rights and accessibility guidelines and legislations. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce that reflects the diversity of our customers and communities in which we live and serve.